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Patient records will initially be created in a UKKA PKB team, and patients will then also be attached to their appropriate renal unit. When completing registration for PKB the patient will go through a consent process to agree to be part of these teams.
The simplest route for a patient to register will be through the PKB Team Connect page that will enable a patient to claim (if the record is already created) or create (if they are a new patient) their PKB record and be attached to the UKKA team and the appropriate renal unit. This process utilises NHS Login verification, and means that there is no administration for the team in the renal unit. This is currently only available in England and Wales.
Patients can also be invited to register using a verified email address if the renal unit has it. This process will involve the renal unit sending the invite.
Once they have signed up, registered users of PKB with a PV NHS number will be able to see their historic PV data and automatically receive their new data with no effort by their renal unit.
Patients and staff can reset their own passwords by clicking the Forgot Password link on the login page (see below) and following the instructions.
If they are unable to reset their own password for any reason, they can click the link on the Reset Password page to contact the Patients Know Best support team.
Yes, PDFs, Word documents and other files all work.
They work on the patient’s chosen device including smartphones.
The letters appear in the events and messages page https://manual.patientsknowbest.com/patient/events-messages
Nothing needs to change i.e. the existing data sharing arrangements between the NHS Trusts and UKKA remain.
The UKKA will pass data onto PKB through its data sharing agreement with PKB.
Each Trust will need a data sharing agreement with PKB to provide data that currently does not come through the UKKA integration with PKB. This happens when the local renal team wants to use PKB’s full functionality, including online consultations and shared care planning.
Where a renal team’s NHS Trust already uses PKB, the existing data sharing agreement is sufficient. Where a renal team is the first in the Trust to use PKB, a new data sharing agreement will be necessary between the Trust and PKB.
The basics are covered in this guide to switching from PatientView to Patients Know Best.
Information about the full functionality of PKB can be found here.
For sites in a direct contract with PKB:
The 2021 capitation paid to the UKKA continues for the calendar year ending December 2021.
The PKB licence cost for usage outside of Renal to be directly discussed with PKB.
From 2022, the trust will no longer have to pay the UKKA an annual PV capitation if the renal data are flowing into PKB directly; only the agreed cost with PKB is payable.
If the renal data are not flowing directly into PKB then the UKKA will discuss with the individual unit when this will occur and an interim charge may apply.
For sites not contracted with PKB by January 2022:
Trusts will continue to pay to the UKKA a PV capitation for 2022 in March. This will be via the usual capitation fee based on the number of renal replacement therapy patients and possibly an annual inflation adjustment.
No payment will be made directly to PKB by the Trust.
If a site contracts with PKB during the year, the Trust will negotiate the additional costs with PKB.
Payment to the UKKA will be reviewed annually in February and will cease once the renal data are flowing directly into PKB. However no refund for PV payments made to the UKKA for the year will be given. Therefore it is important that Trusts take this into account when contracting with PKB.
No need to change, the existing integration from renal systems to the UKKA continues, and UKKA’s new integration with PKB will pass the data onto PKB.
There are opportunities from new integrations from renal systems and Trust-wide electronic health records to PKB, including single sign-on, creation of shared care plans, and display of patient-entered data from PKB into Trust systems.
There is no charge from PKB for Trust integrations with PKB or for use of the additional PKB features.
Yes, PKB can already track consent to contact for research, and the patient’s preferred communication channels.
Trusts can achieve significant cost savings in postage.
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The ‘future is bright’ for patients of the Kidney Dietetics Service: how the Kidney Dietetics Service at Hull University Teaching Hospitals NHS Trust supports acute renal patients via PKB