Renal Teams

The UK Kidney Association have chosen Patients Know Best (PKB) to re-platform their national patient-facing system – PatientView, to the PKB personal health records.

PatientView supports patients who receive care and treatment for renal disease in the UK by sharing a view of their clinical data using a patient portal. The move to PKB will build on this work by replacing the current portal to add advanced features including, care planning, team-based messaging and an ecosystem of integrated devices.

Patient View PKB workflow diagram

(coming soon)

Meeting the needs of kidney communities

Chief Executive of the UK Kidney Association, Ron Cullen, said: "Partnering with a leading provider of digital personal health records is a significant step for the UK Kidney Association and showcases our determination to provide quality platforms for patients to streamline their care. It was important that as an organisation, we evolved to meet the needs of the kidney communities that we serve."

PKB solution and workflow

(coming soon)

PKB Features


  • Patients have access to secure messaging (saving time on the phone).

  • Messaging across multi-care providers, including carers in the conversations

  • Day to day questions about medication or symptoms experienced (saves phone call)

  • The team can handover messages and bring different people into the message

PKB has created a number of individualised and editable care plan templates for renal teams and their patients.


  • Relevant leaflets into the library

  • No more paper

  • No more email content, it's all on PKB

  • Meet the team videos / including admin staff

  • National and local support groups

  • Kidney treatment options

  • Living with Kidney disease


  • Write down questions / any changes since the last appointment

  • Postoperative questionnaires


  • A space for patients to record their thoughts

Symptoms & Measurements:

  • Track symptoms and measurements related to kidney disease

  • Allows clinicians to see trends or patterns

  • Patient ability to share their kidney data


  • Patients receiving blood results as soon as they’ve been processed

  • The clinical team can view bloods in PKB professional account

  • Patient ability to share their kidney data

Further information