Patients Know Best (PKB) has been used by different Orthopaedic teams, from post-operative care, physio, pain and rheumatology teams for many years to better manage their cohort of patients.
There are key PKB features all orthopaedic services can use with their patients to support them while they wait, both preop and post-operatively. A list of them is below.
PKB care plans can be used at every stage of a patient's condition journey, below are some of the care plan templates being used and templates that can be created.
Osteoarthritis Care Plan Template
There are a number of other orthopaedic care plan templates that have been created for teams, a list of them are below. If you would like to see them in full please ask your Success PM.
PKB allows patients to complete any forms, surveys or questionnaires (collectively called 'Consultations'). Consultations can be sent on an individual basis or sent to a whole cohort of patients. The output of the consultations can be aggregated and anonymised and is available via the API or as a CSV download.
Add and view data
Example Goal for using PKB
Workflow for Orthopaedic patients
The workflow below shows how PKB can be used in preop and post-operative assessments by giving patients access to their PKB record using the care plan and consultation functionality.
Workflow for orthopaedic consent
Teams can use the care plan feature to gather informed consent before operations and procedures. This workflow diagram below shows how teams can send the consent care plan to their patients to look over and sign before they come into the clinic/hospital. For more information on how PKB manages consent please click here.
Use cases of PKB
PKB making a big difference to rheumatology patients in Swansea Bay services by giving patients access to their blood results and clinical documents
Giving different Allied Health Professionals the ability to access patients' records to provide a holistic care approach to patients within the Rheumatology Department. By educating patients, the team want to reduce the number of unnecessary contacts via the Advice Line and to allow virtual clinics to avoid the need for a patient to attend the clinic or even require a telephone call.
The Persistent Pain team at Hywel Dda
The team are working with patients with Osteoarthritis and Fibromyalgia as part of a study to see how the use of a PHR helps improve patient outcomes. The team are using consultations and library resources to support patients living with long-term pain. This includes access to resources about their condition, exercises, sleep hygiene, goal setting and the ability for patients to upload their own health data such as measurements, and to respond to questionnaires.
Using PKB to provide resources via the library for patients discharged without follow-up and for patients on a 6-month PIFU 'discharge' with a shared care plan, library resources, questionnaires and team messaging.
University Hospitals of Derby and Burton NHS Foundation Trust Dermatology: Using messaging and pre-appointment consultations to decrease the number of phone calls, saving both patient and clinician time.