PKB User Group (PUG)

On 25 September 2017 PKB held its first users' group meeting in Euston, London and the agenda was as follows in the videos below

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Introduction: history and future of PKB: Mohammad Al-Ubaydli, CEO

Keynote: expert patient's perspective: Paul Decle

Presentations by PKB team

  • Benefits realisation: NHS tariffs, business cases, population health: Sally Rennison, Business Development, PKB
  • Customer success: how to get training, support, advice on using more features and updates about new features: Rhiannon Thomas, Customer Success Lead, PKB
  • New features: go through PKB roadmap: Shailesh Suri, Product Manager, PKB
  • PKB staff Q&A

Case studies by customers

  • HL7 integrations: John Kelly, Imperial College Healthcare NHS Trust
  • Virtual clinics: Matt Johnson, Luton and Dunstable University Hospital
  • Care / discharge planning: Reston Smith, North Bristol NHS Trust
  • Panel Q&A with the speakers and PKB

Afternoon session: Deep dives

After lunch PKB staff led 4 table presentations which the delegates attend in circulation across the afternoon covering the following topics:

  • Patient engagement: Katie Bettell-Higgins, VP of Customer Success, PKB
  • Information governance: David Grange, Compliance Lead, PKB
  • Care planning: Customer Success team, PKB
  • Signing up / registering patients: letter-registration workflow by Nick Jones, Customer Success, PKB