Mass registration of patients by clinic kiosks

For other ways of registering patients, see the registration page.

You can register a patient using their clinic kiosk check-in to verify their identity. This is highly scalable allowing you to register patients who are already primed to think about their health, i.e. while waiting to see their clinical professional.

You can customise your kiosk yourself, or alternatively speak to Jayex - your kiosk company. You can also contact your PKB team for advice.

Verified email addresses in a spreadsheet

Clients with a set of verified email addresses can invite patients via the CSV upload form generating registration invite emails.

  1. Collect list of verified Email addresses
  2. Create CSV matching CSV upload format:
  3. Upload CSV via Team Coordinator login as outlined here:
  4. PKB sends a registration message to each email address.
  5. The user clicks on the link in the confirmation email address to complete registration, with a 2FA DOB challenge question.
  6. The user can log into PKB with this email address and password to see their health record.

Verified email addresses in medical records system

Clients with verified emails can include these values upon record creation in HL7 ADT A28/31 messages. This requires HL7 integration.

  1. All ADT A28/31 hl7 messages sent from client shall include email address as outlined here: http://dev.patientsknowbest.com/home/hl7-api/hl7-message-specifications/create-and-update-patient-medical-records
  2. For records that already exist, with or without emails, email addresses will be silently ignored as outlined here: http://dev.patientsknowbest.com/home/email-addresses#TOC-HL7-Note
  3. PKB sends a registration message to each user for new record creations containing email addresses upon receipt of HL ADT A28/31 messages.
  4. The user clicks on the link in the confirmation email address to complete registration, with a 2FA DOB challenge question.
  5. The user can log into PKB with this email address and password to see their health record.

Best practice

  1. Give patients a reason to register. Over 95% of patients that had at least one blood test done, complete registration. If you tell patients without a blood test why they should also register (e.g. to receive clinic letters and discharge letters) they are more likely to do so.
  2. Let patients know before they come to clinic that this is something available to them in clinic. For example, provide a leaflet with information that also outlines the benefits, in the same envelope as the letter about the clinic appointment.
  3. Remind patients in clinic about kiosk registration through posters, or a pop-up stand next to the kiosk.
  4. Send your email and SMS codes after clinic is finished. Patients register more quickly later in the same day. (Registration rates are similar during and after clinic hours.)