Making PKB a record for life
PKB has successful, sustainable relationships with our customers that enable us to design and deliver deployments that achieve the planned benefits and outcomes; allowing the work to continue for the long term and to truly change healthcare and empower patients.
The sustainability workstream is where the organisation monitors and evaluates the rollout of PKB alongside the other workstream leads and project managers throughout the deployment.
The workstream is the remit of PKB Account Management team. The role of the PKB Account Manager is to hold overall responsibility for customer contracts, providing a central commercial and operational contact for any escalations and issues, and working closely with your team to ensure contractual obligations and delivery milestones are met.
The organisation Account Manager will manage regular reviews throughout the life of the contract; reviewing progress against agreed objectives and working collaboratively to evidence the value of delivery to both patients and clinicians.
Outside of direct contract delivery, the PKB Account Management team will also share updates from other regions using PKB, discuss initiatives that have worked, challenges that are being faced and lessons learnt from these activities.
The intention of this is to ensure collective learning and sharing success across our customer base - this is also often published via PKB’s blog - https://blog.patientsknowbest.com/