Mass registration by verified SMS
For other ways of registering patients, see the registration page.
You can register a patient by sending an SMS text message to their mobile phone. If they have a smartphone the link can allow one tap registration which is fast and easy. NHS providers can send SMS message free of charge up to a certain volume. You can contact your PKB team for advice.
- The SMS provider makes a PKB API call to receive invite code and access code unique to the patient's record. The codes decrypt the patient's record, allowing the person registering to see the record.
- The SMS provider sends a text message to the user containing two codes.
- On smartphones, the user taps to register on www.joinpkb.com, ideally with both codes already pre-filled. On a mobile phone the user must visit joinpkb.com and enter the two codes from the SMS.
- The user enters the date of birth of the patient as a security step. If the mobile phone number was incorrect the SMS recipient will not be able to register without knowledge of the patient's date of birth.
- The user enters their email address, password and security answer to register with.
- PKB sends a confirmation message to the email address.
- The user clicks on link in the confirmation email to complete registration.
- The user can log into PKB with this email address and password to see their health record.
PATIENT_NAME get letters and test results from ORGANISATION_NAME at www.joinpkb.com
Enter invite code XXXXXXXXXX and access code YYYYYYYYYY or use http://joinpkb.com/?t1=xxxxxxxxxx&t2=yyyyyyyyyy
The split in two text messages is important to avoid splitting the codes or the web addresses.
- Give patients a reason to register. Over 95% of patients that had at least one blood test done, complete registration. If you tell patients without a blood test why they should also register (e.g. to receive clinic letters and discharge letters) they are more likely to do so.
- Let patients know before they come to clinic that this is something available to them in clinic. For example, provide a leaflet with information that also outlines the benefits, in the same envelope as the letter about the clinic appointment.
- Remind patients in clinic about registration through posters, or a pop-up stand next to kiosks.
- Send your SMS codes as soon as possible on the day of a clinic appointment. Patients register more quickly later in the same day. (Registration rates are similar during and after clinic hours.)