The functionality below will be available in production systems March 2020. PKB is actively developing and testing with key customers. If you would like to be included please contact your success team project manager.


The NHS App integration shows the PKB user interface inside the NHS App. This gives the NHS App user full PKB functionality which is much deeper than the standard NHS App functionality limited to the GP. This includes

  • GP record diganoses, medications, allergies

  • GP transactions for appointment booking and prescription renewal for EMIS-using GPs

  • hospital data including appointments, test results, radiology reports, clinic letters, discharge letters care plans

  • online consultations with free text and structured questionnaire secure messaging

  • symptom tracking

  • device integration including over 100 wearables for tracking activity, blood pressure, weight and glucose

  • shared care planning

  • consent management

This uses the NHS App's "NHS front door" policy to show data from primary, secondary, tertiary, community, mental health and social care. The patient also receives data from across the UK from other customers treating the patient allowing borderless care.

The PKB user interface appears in the language of the smartphone and PKB supports 20 languages already. The app works outside the UK while NHS England's Patient Online GP portals only work inside the UK. This supports travel and emergency care.

NHS region configuration

PKB functionality appears for patients logged into the NHS App with the NHS Login. The NHS Login provides the NHS App with the NHS number of the patient and the ODS code of the GP surgery the patient is registered with.

To configure your practice's ODS code with PKB's user interface please contact us. A number of CCGs, STPs and ICS regions have done so to ensure a single user record across all care settings. For Patient 1 below shows a CCG which had set up PKB to handle appointments, prescriptions, GP medical record, PHR and diabetes care pathway. Patient 2 in a separate CCG will have different configuration so will see different functionality.

Patient usage

If the ODS code is correctly configured (see above) then tapping the Medical Record button shows the Health page from PKB. Full functionallity is available to navigate to from there, e.g. online consultations.

The very first time the patient tries to use PKB with the NHS Login, the patient has to enter their PKB Login. This is to provide the NHS Login with the patient's decryption key. The key is necessary because PKB secures each patient's record with a unique encryption key and lets the patient manage who has access to that key through the patient's PKB Login. Therefore the fastest and best way to onboard patients onto the NHS App is to mass register the patients with PKB Login.

Linking the NHS Login to the PKB Login can happen in any channel - web sites or the NHS App - and once it is set up it works in all channels. In other words the patient could link the NHS Login within the NHS App and log into the PKB web site with the NHS Login.

Or the patient could link the NHS Login to the PKB Login on the PKB web site and then use PKB within the NHS App without any login. (This would be because the patient is already logged into the NHS App with the NHS Login, and the NHS Login now has the decryption keys link to the PKB Login through the initial PKB web site set-up.)

Below are the early designs the NHS Apps and PKB teams created. These designs are not final, and PKB will upgrade the look and feel repeatedly after the first version launches in March.

Consultations and secure messaging


Tracking symptoms and measurements

Medical record including non-GP data


Care plans