Mental Health Teams

PKB is currently being used successfully in mental health, this section is going to highlight how and why to use PKB in mental health organisation roll out, within the care of the severe mental illness and in private mental health.

Current problems

  • Care plans are written but not accessible even when requested

  • Feels like a tick box exercise, not personalised care

  • No way of sharing information with service users

  • All questionnaires are done on paper and not always accessible to service users

  • Service users repeating themselves, no central place for care plans

  • Mental health teams don't have all the information and data they need

PKB solution

  • Integration with care notes

  • Patients having access to the healthcare data

  • Digital care plans

  • Integration to care notes, allowing services users access to appointments letters and appointments

  • Integration with EMIS for demographics, diagonsis, medications and allergies

  • Digital recovery platform for severe mental illness

  • Creating a single source for care and a central place for care plans to sit

  • Online resource library

  • Secure messaging between service users and the team

  • Symptom and measurement tracker

Key PKB features

  • Quality of life questionnaires

  • Depression scores and programs

  • About Your Mental Health


  • Patients have access to secure messaging (saving time on the phone).

  • Admin team can triage, either resolve or pass onto the team.


  • A wealth of resources

  • Videos

  • Shareable plans of care

  • HL7 care plans sent to PKB from Care Notes

  • My care and safety care plan

  • Individualised templates with escalation plans

  • A place to track and record symptoms

  • Daily journal care plan


  • A place for thoughts and feelings

  • Document recovery


  • Appointment letter and appointments sent to PKB via integration

  • Manually entered appointments


  • Document medications, past and current

  • Medication integration

Mental Health Organisation roll out of PKB

In 2021 a mental health trust started using PKB successful, below is what they've achieved so far!

  • All active adult users have been added to PKB

  • (No children or learning difficulties uploaded)

  • 25,000 records created

  • Part of a Multi Organisation Network

  • 3,500 already registered with their PKB record

  • 100 patients registering a week

  • NHS login (customised login, on the comms, website and on clinic letters)

  • Support team - adding email address manually

Clinical input

  • Care plans - any patients with a care plan produced will see this in their PKB record in PDF form

  • Care notes integration with PKB gives services users access to their 'My care and safety care plan'

  • The Care plan is created, complete and published in care notes and sent to PKB

  • Creating patients PKB records via integration, demographics

  • Care notes do a demo update or the support team are trained to add patients emails manually.

  • Sharing data within the network they are part with

  • PKB have the process in place to document the privacy label changes

  • Appointment letters, appointment, care plan (mental health Privacy label)

  • Treating the data the same as general health

  • Giving patients access to their data was the driving force

  • Recall questionnaire through an API


Comms Examples

Sussex Partnership NHS Foundation Trust Web page giving patients information and a link to register with their PKB record via the NHS login.

The below ti-leaflet is also sent to patient alongside clinical or appointment letters

Clear information for services users and patients on how to register with their PKB record, what data they will see and how their teams will use PKB with them.

Team Engagement:

Using PKB with every patient and service user, allowing PKB to be adopted by each member of the team.

Further information