Sharing test results

The value of sharing test results with patients

Clinical care is proven to be safer, more transparent and efficient when patients and healthcare professionals have access to a complete health record, including any new test results in real-time.

Access to test results in line with basic tenets of patient-centred care, lead to better patient engagement and greater involvement in medical decision-making. It also means:

  • Clinical decisions are always based on accurate information.

  • The latest information is immediately available to all healthcare professionals, no matter where the patient is treated.

  • Some outpatient appointments can be avoided altogether, creating more capacity for staff.

  • Patients are less anxious and more prepared ahead of face-to-face appointments.

  • Appointment time is spent more productively discussing future goals or plans (rather than just the outcome of any results).

  • Telephone enquiries are reduced.

  • A number of face-to-face interactions can be replaced by secure messaging, creating even more capacity.

  • Patients develop a better understanding of their health and are empowered to self-manage their care.

  • All patients but particularly those with long-term conditions such as diabetes are more informed and can, therefore take adequate steps to manage or remedy their health immediately.

What patients tell us they want

The following reviews have been taken from the PKB Trustpilot site, showing the difference in feedback from a patient with and without access to their test results.

Dazzer (patient with no access to test results)

“No test results, no consultation notes, no conditions listed, no appointments in the calendar. I was expecting to see the results of a test I had over a year ago but there's nothing there to see. Another NHS waste of taxpayers money?”


Keith (patient with access to test results)

“Thank you for finally appreciating the patient and that ‘we’ are the ones going to all these appointments knowing our health. Thanks to PKB and the NHS. I can not only see my blood results from my hospital, but I get to share them with my family and GP which is really useful for me and my condition.”

Linda, Bradford

For cardiology patient Linda, sharing access to her test results showing her most recent troponin levels taken at Hammersmith Hospital (London) following a cardiac event, meant that she didn’t have to stay overnight at her local hospital in Bradford after experiencing an irregular heartbeat.
(click image to watch Linda's video)


Deborah, Wales

For another cardiology patient in Wales, access to test results is essential to self-management. Deborah says: “It's vital week-by-week for me to view my results - I have blood tests put on the system almost weekly. I can look at them, ask questions or have my questions ready for my appointments. So, it’s critical.”
(click image to watch Deb
orah's video)


Posted on Twitter, 17th August 2020

"@patientsco thank goodness I have access to my medical records via #patientsknowbest. Went to a GP appointment after an op for blood tests. Nurse took only one blood test but I was able to access my records to tell her the other 2 blood tests needed. Saved an additional visit."

Posted on Twitter, 10th September 2020

"Had to pop into my old haunt @ChelwestFT for a blood test. Really great to see the digitalisation of the service make it so efficient! Received results within 2 hours to my @patientsco account! Great work being done there by @BrunBotelho and @NwlPathology."

What the evidence says

Evidence collected from the NHS organisations using PKB shows that access to test results improves care co-ordination, reduces anxiety for patients and means time spent during appointments is used more effectively.

11 Acute/ Mental Health Trusts are currently sharing test results with their patients using PKB. No organisations have subsequently turned off their test result feeds. Instead, they have all continued to connect more feeds and increase the amount of data shared with patients over time.

CASE STUDY: Swansea Bay University Health Board

Swansea Bay University Health Board is the first organisation in Wales to go live with a national integration to share test results with patients in the Urology Service.
This clinical team manages patients with prostate cancer and are enabling patients to access their PSA blood test results faster with PKB. Patients are being informed and educated on the purpose of PSA monitoring and encouraged to recognise a pattern in their individual results. Before PKB, patients would typically wait several weeks to learn about their PSA result and its significance. Now, they are alerted to new blood results after 7 days and given support to understand and manage this information.

An independent report published by The King Fund in August 2020, shows how digital technology like Patients Know Best can shift the balance of power to empower patients, strengthen therapeutic relationships, enhance team-working and create communities of support. It suggests that giving patients full and immediate access to all information including test results can significantly improve outcomes:


"As well as enabling more effective relationships, some of these innovations are also designed to shift the balance of power between patients and the professional staff delivering health services. In the UK, any organisation that adopts Patients Know Best gives patients full and immediate access to all information contained in the portal on their health and care. Patients can access test results as soon as they arrive and see everything that has been written about their care. This means that they are in a much better position to alert staff and help correct errors and have detailed discussions with staff about their care. As for relationships above, there is scope to design in features of digital services that support this rebalancing of relationships between service users and professionals, for example, simply ensuring that people have access to their full medical record or ensuring that patients should always be able to decide who accesses their data and how it can be used. "

Increased patient engagement

A review of patients with, and without access to their test results shows that patients with access are more engaged:

The Care Information Exchange (powered by Patients Know Best)

In a survey conducted by Imperial College Healthcare NHS Trust in 2019, 500 PKB users of the Care Information Exchange were asked how useful they find the following features:

Radiology reports

75% of patients reported that the ability to view their radiology reports is extremely useful with 25% suggesting this is very useful.

Blood test results

71% reported that the ability to check their blood test results is extremely useful. 21% stated this was very useful. 4% said this was moderately useful. A further 4% suggested this is slightly useful.

Did you understand the information that you saw on CIE?

In the same survey, patients were asked if they understand the information they saw in PKB. 45% said they definitely understand the information. 55% of patients understand the information they saw to some extent. 0% of patients responded that they could not understand the information, or were not sure.


What health and care professionals say


Dr Sharon Blackford, Consultant Dermatologist and Clinical Lead for Dermatology, Swansea Bay University Health Board

“Patients have their blood tests done at a time and place to suit them. Then they contact the department via PKB and if all is well, a prescription is issued for them to pick up at a time to suit them. If we sign up 100 patients to PKB, that’s another 300 slots we can allocate to patients that need a face-to-face appointment.”
Since the launc
h, Dr Blackford’s work has received international recognition.

Gary Hotine, Health Informatics Service Director, Torbay and South Devon NHS Foundation Trust

“My son has been treated in numbers of centres […] it’s very difficult for any individual clinician to get a feel for the whole thing and I think having something that is the real patient centric view of the health record and the things going on through all the different co-morbidities is really useful and can be a massive help for clinicians.”



Top 3 common questions

At Patients Know Best, we are confident that giving patients their test results is one of the most helpful things you can do for them. However, here are some common questions asked by clinicians at the beginning as they focus on the safety of their patients:

#1: How can patients understand results?

Most patients, especially those with long-term conditions such as diabetes, are already familiar with reading and interpreting their test results. The PKB user interface makes this simple with a number of automated features for the safe display of laboratory data.

Every data point includes the reference range from the laboratory on the given date, allowing explanation across labs and date ranges. The test is also explained in plain English (or in any of the 20 language translations PKB offers) so the patient or their carer knows exactly what ‘haemoglobin’ means for example. Furthermore, test results are explained in a more meaningful way by including a link to an explanation from the Royal College of Pathologists which is written in plain English and designed for a lay person to better understand what their low or high result means.

#2: Will my workload increase with questions or requests for support from patients?

When patients have access to their test results, they can better understand their condition and most of the time, use this knowledge to manage their own care without the need for any further clinical intervention. Where test results are available to patients prior to their routine follow up appointment, we have found patients often prepare their questions in advance of this face-to-face time rather than contact professionals to discuss them before this. This means time spent during appointments is better spent discussing the things that are most important to patients i.e. future care planning and goals.

#3: Shouldn’t patients get test results after a doctor authorises release?

Authorisation adds clinical work and reduces clinical safety. PKB’s automated delays for sensitive results handle the small set of results that need a consultation. In early experiments, physician authorisation became time consuming when giving patients access to test results. It also risked patients not getting the results as other demands on time prevented clinicians from authorising release.

We have found that patient safety improves with immediate access to results. Often, patients that register to access their data are experienced in their own health and motivated to learn more. With immediate access to test results they can manage their medications, escalate to clinical teams, and share information in emergency departments.

For a narrow set of test results, PKB provides automated delays. For example, pathology biopsy reports can be delayed by two weeks to give clinicians time to counsel the patient about a possible cancer diagnosis. However, if no one has been able to speak to the patient about their possible cancer diagnosis within two weeks, then it becomes more dangerous for the patient to remain ignorant than it is for the patient to learn of the diagnosis without being counselled.

Find out more

To learn more about the features and benefits of Patients Know Best, or to learn more about the value of sharing health information such as test results with patients and health professionals, visit www.patientsknowbest.com. You can also email us, enquiries@patientsknowbest.com.